SIGNATURE PROGRAM
Mastering the
Art and Science
of Critical Conversations
Transform Challenging Discussions into Catalysts
for Growth and Innovation
The expense of mishandled, or avoided critical conversations is staggering. Click to learn more, and get ready to be shocked.
Program Overview:
Are you ready to stop dreading critical conversations and start leveraging them for strategic advantage? This program equips you with advanced frameworks, techniques, and practical strategies to tackle high-stakes discussions head-on. Building upon the foundational concepts of our acclaimed Generative Listening program (though designed as a powerful stand-alone experience), this workshop empowers you to navigate performance reviews, conflict resolution, and team dynamics with confidence and clarity.
Why Critical Conversations Matter:
Leaders face critical conversations daily. Missed opportunities, unresolved issues, and damaged relationships often stem from a lack of effective communication tools. This program is essential for established and advancing leaders who want to proactively address challenges, deliver and receive impactful feedback, foster accountability and trust, resolve conflict constructively, and drive positive change within their teams.
Program Benefits
Through this highly interactive experience, you will learn to:
Decipher Conversation Types: Recognize and adapt to various conversation forms, from delivering crucial feedback to resolving complex conflicts.
Craft Safe Spaces:
Learn to establish environments conducive to open communication, fostering trust and psychological safety.
Master Powerful Techniques: Utilize proven strategies like "love punches," appreciative inquiry, and intention-based communication to maximize impact.
Sharpen Your Skills:
Engage in real-world scenario role-plays and receive personalized feedback to refine your communication approach.
Prioritize Impactful Dialogues: Identify and focus on conversations that yield the greatest benefit for your team and organization.
1
Increased Productivity:
Clear, effective communication minimizes misunderstandings and streamlines workflows.
2
Improved Team Morale: Constructive conversations build trust and foster a positive work environment.
3
Enhanced Conflict Resolution: Leaders who master critical conversations can resolve disputes quickly and effectively.
4
Stronger Client Relationships: Clear and empathetic communication builds trust and loyalty with clients and partners.
5
Strategic Alignment:
Effective communication ensures that everyone is on the same page, driving organizational goals forward.
6
Reduced Turnover:
Employees who feel heard and understood are more likely to stay with the organization.
Burt DeMarche
President,
Laurel Rock
I learned how to communicate with intention and clarity, impacting both my personal and professional relationships
Amanda Roman
COO,
CEG Assessments
The role-playing is invaluable; it doesn't just stay in theory land—you learn how to implement these skills effectively
Jessica Rich
co-CEO,
The Walker Group
This workshop will fundamentally change how I approach every conversation
Mark Duclos
SIOR, President, Sentry Commercial
The focus on intentional listening and condensing conversations was particularly helpful.
Jaclyn Martorelli
VP Finance
Turnkey Processing
This program is unique. Getting feedback from peers and the facilitator during real-world practice was incredibly empowering
Program Options
Half-Day Intensive Workshop
Fast-Track Your
Communication Impact
Designed for 10-15 leaders seeking immediate, practical skills, this three-hour program delivers a concentrated dose of essential communication techniques.
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Equip yourself and your team to engage more effectively as communicators and leaders, quickly.
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Ideal for busy professionals needing to improve their abilities efficiently.
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Delivered in-person or virtually, offering flexibility for your team.
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Includes a robust curriculum and toolkit, ensuring lasting value beyond the workshop.
Fee: $5000.00
Six-Week Immersive Experience
Transform Your Team's Communication Culture
For teams committed to deeper integration, practice, and lasting transformation. Ideal for organizations aiming to establish a new, shared standard of communication.
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Six 90-minute workshops, delivered in-person or virtually, provide consistent reinforcement.
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Facilitates behavioral change and skill mastery through ongoing practice and feedback.
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Includes a robust curriculum and toolkit
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The included communications field guide is unique to each client, and specifies the new standard of communication the team is working to demonstrate.
Fee: $10,000.00
Unmasking the True Cost of Mishandled Conversations
The expense of mishandled, or avoided critical conversations is staggering – an insidious energy suck draining your team's potential and your company's bottom line.
U.S. businesses lose an estimated $1.2 trillion annually due to poor communication.
What areas of your business might be affected by communication inefficiencies? How could improved critical conversations impact your bottom line?
Leaders estimate that teams lose nearly a full workday each week due to poor communication, costing approximately $12,506 per employee annually.
Are there instances where poor communication has led to wasted time or duplicated effort? How could mastering critical conversations reclaim those lost hours?
On average, 50% of meeting time is considered wasted.
How effective are your team's meetings? What strategies could you implement to ensure meetings are productive and focused?
Beyond the $4,700 average cost to replace an employee, poor communication decimates productivity.
How could mastering critical conversations contribute to a more positive and supportive work environment?